Customer Service

Terms and Conditions

View our Terms and Conditions of sale here



P&J will endeavour to despatch goods ordered within any time quoted from receipt of a written order but time will not be of the essence & P&J will not be liable for any loss arising directly or indirectly due to late delivery or non delivery. Claims for goods lost or damaged in transit will only be considered if notification is given in writing. Claims for goods damaged in transit or short delivered will only be considered if notification is given to P&J verbally at the time the damage is discovered and notification in writing is given [a] to the carrier, at the time of delivery on the carriers delivery docket or the carriers consignment note AND [b] to P&J within 3 days of receipt of the goods. Claims for non-arrival of the whole consignment will only be considered if notification in writing is given to P&J within 7 days from the date of notification of despatch.



Once orders have been placed & accepted, the Buyer shall not be at liberty to cancel such Orders except with P&J’s written consent & upon such terms as P&J may see fit to impose to indemnify P&J against all loss, including loss of profit. Goods that have been correctly supplied and are standard stock items may in some circumstances be allowed to be returned for partial credit but only by agreement with P&J before the goods are returned. A restocking fee of 25% is charged and all carriage costs must be borne by the Buyer. Returned goods must be in saleable condition and original packaging.


Payment & Warranty


Payment (Supply Only)

Unless otherwise stated in the quotation or acknowledgement of order, P&J’s payment terms for the supply of goods are payment with order unless [a] the buyer has completed a P&J sales ledger account application form AND [b] P&J has issued the buyer with a sales ledger account open letter stating an agreed credit period and an agreed credit limit AND [c] there is sufficient available credit within the agreed limit to cover the total value of the order & the account has been operated within the agreed terms. Invoices for Supply Only of goods are dated the date of dispatch.


Payment (Installation)

Unless otherwise stated in the quotation and acknowledgement of order, P&J’s payment terms for installations are 30% deposit, 60% due 7 days before the agreed delivery date or within 7 days of notification of availability to deliver with the 10% balance due on completion of the mechanical installation or within 7 days of notification of availability to attend site for completion of mechanical installation. It may be possible to agree that the final 10% payment may be paid 30 days from the date of completion of the mechanical installation provided that an application for a P&J credit account is completed at the time of placing the installation order and a credit limit is approved. If the payment terms are 'on completion' or 'on delivery' the agreed credit period for the purposes of the late payment of debt legislation is 1 day from the date of the invoice. Invoices for installations are dated the date of delivery to site or 7 days after notification of availability to deliver. If a payment due on delivery is not given to the installation engineers on arrival, they will withdraw from site. Extra site attendance fees will be charged for each day that they were scheduled to be on site and the contract value will be increased accordingly. No Tax deduction may be made from payments to P&J.



All goods manufactured by P&J and sold as new have warranties both as to material & workmanship. P&J will repair or replace, at its own cost, goods of its own manufacture which are or become faulty by reason only of the use of defective materials and/or the use of defective workmanship within twelve months of the date of supply, provided that P&J is informed of such defects immediately that they arise & provided that the damaged or defective goods are returned to the Seller’s works carriage paid. This Warranty is subject to the Buyer complying with the conditions detailed in these terms of sale concerning electrical equipment, electrical installation, replacement components, maintenance records, LEV Commissioning and LEV Thorough Examination and Testing. No warranty applies until the Buyer has made payment in full.